Last updated 14 October 2026
Get in touch
- Orders, delivery and returns: [CUSTOMER EMAIL]
- Privacy and your personal information: [PRIVACY EMAIL]
- By post: [LEGAL ENTITY NAME], [POSTAL ADDRESS]
We aim to reply within [two working days]. Please include your order number if your message is about an order. You never need to tell us more about a product than is needed to help you.
Complaints
If something has gone wrong, we want to put it right.
- Email [CUSTOMER EMAIL] with your order number and what happened. We will acknowledge your complaint within [two working days].
- We will aim to resolve it within [14 days]. If it needs longer, we will tell you why and when to expect an answer.
- If you are not happy with our answer, you can ask for it to be reviewed by [a director of the company] at the same address.
If we cannot resolve a complaint, you can contact Citizens Advice (citizensadvice.org.uk, 0808 223 1133; in Northern Ireland, consumerline.org) for free, independent advice. You can also go to court — our Terms of sale explain which courts.
For privacy complaints, you also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint, or 0303 123 1113. See our Privacy notice.
Company details
Seda Alma is a trading name of [LEGAL ENTITY NAME].
- Registered in [England and Wales], company number [COMPANY NUMBER]
- Registered office: [REGISTERED ADDRESS]
- VAT number: [VAT NUMBER, if registered]
- ICO registration number: [ICO REGISTRATION NUMBER]