Last updated 14 October 2026
Where we deliver
We deliver to addresses in the United Kingdom only, including Northern Ireland, the Scottish Highlands and islands. [CONFIRM any surcharges or exclusions once the carrier is known.] We cannot deliver to other countries.
How long it takes, and what it costs
| Service | Usually arrives | Cost |
|---|---|---|
| [Standard delivery] | [2–4 working days] | [£X.XX, free over £XX] |
| [Express delivery] | [Next working day if ordered by Xpm] | [£X.XX] |
Delivery times are estimates from dispatch, not guarantees. We will email you when your order has been dispatched.
Discreet by design
- Your parcel is plain, with no logo and no description of what is inside.
- The sender is shown as [NEUTRAL PARCEL SENDER].
- Your bank statement shows [NEUTRAL BILLING DESCRIPTOR].
- Our emails never mention what you bought in the subject line.
If something goes wrong
If your parcel is late, lost or damaged, contact us at [CUSTOMER EMAIL] with your order number and we will sort it out. If we cannot deliver within 30 days, you can cancel and receive a full refund — see our Terms of sale.